New user FAQ onboarding email template
New customers ask the same few questions in their first week, so answer them before they write in. This email gives four short answers, offers a real person when those don't help, and finishes by nudging them to invite their team.
- Example subject line
- Everything you asked us in week one
- Preview text
- The questions that came up most, answered in one place.
Use this template
Opens in the drag-and-drop editor, ready to edit.
Listed in
What's in this template
- Headline with a short intro and a See all FAQs button
- 4 questions, each with an icon and a short answer
- Still stuck panel: reply to this email to reach a person
- Good to know: 1 note on an action that can't be undone
- Closing headline with an Invite teammates button
When to use it
As the second or third email in a welcome series, a few days after signup, once people have hit their first snag. Software and subscription products with predictable setup, import and trial questions get the most from it.
Make it yours
- Pull the four questions from your own support inbox, most common first.
- Keep each answer to two sentences and link out for the long version.
- Use the good-to-know note for the one thing people can't undo.
