Delete your account

The account owner can delete the account from Settings → Security. Sending stops the moment you confirm, and everything is kept for 30 days before it’s permanently erased, so you can change your mind until then.

Delete the account

1. Go to Settings → Security and find the Delete account card at the bottom.
2. Click Delete account….
3. Enter the code we email you (or your authenticator code, if you use two-factor authentication).
4. Type the confirmation phrase shown on screen. It’s your account name, or your sign-in email if the account has no name.
5. Click Schedule deletion.

Sending stops straight away. Scheduled and in-progress campaigns are cancelled, automations are archived, signup forms are closed, and your subscription is cancelled. We email you the date everything will be erased.

Don’t see the card? Only the account owner sees it. In an agency’s client account it isn’t there either, because clients are closed from the agency’s Settings → Clients page. See Client accounts for agencies.

Running an agency? Close your client accounts first. While any are still open, you’ll be sent to Settings → Clients to close them.

The 30-day hold

Until the deadline, signing in shows a screen with the date everything will be permanently deleted. Anyone on the team can click Restore my account to bring it back.

Restoring brings the account back, but not everything in it: cancelled campaigns stay cancelled, archived automations and forms stay archived, and you’ll need to subscribe again. After the deadline, the account can’t be restored.

Only want to sign out of this browser? Use Sign out instead. See Manage active sessions.