Why can't I remove this sending domain?

Sending domains & deliverabilityUpdated

EmailFig won't remove a domain that a campaign, automation or signup form still sends from. Free it up first, then remove it.

EmailFig won’t remove a domain while something still sends from it. When you click Remove domain, the message tells you what’s using it. Sort that out and try again.

  • “active campaign(s) still use this domain”: a campaign from this domain is scheduled, preparing, in review, sending or paused. Click Unschedule to edit on a scheduled campaign (it goes back to draft), or Cancel any of the others. Drafts and finished campaigns don’t block removal. See Pause, resume or cancel a campaign.
  • “live automation(s) send from this domain”: the message names them. Pause each one and switch its emails to another verified domain, or archive it. See Go live, pause, resume or archive.
  • “live double opt-in form(s) send confirmation emails from this domain”: confirmation emails come from your Default from email (on Settings → Sending domains), and it’s on this domain. Change it to an address on another verified domain, or archive those forms.

Once nothing depends on the domain, Remove domain works. Campaigns that already sent keep their from address in their reports.

See deliverability in EmailFig →