Auto-upgrade: what happens when your list grows
On a paid plan, Auto-upgrade moves you to a bigger plan when your contacts outgrow yours. On the free plan, sending pauses above 4,000 contacts until you subscribe.
On a paid plan, Auto-upgrade moves you to the next plan size when your subscribed contacts outgrow the one you’re on, so your sending never stops. It’s on by default. The free plan never upgrades on its own: above 4,000 contacts, sending pauses until you subscribe.
With Auto-upgrade on
When your list outgrows your plan, EmailFig moves you up at whichever of these comes first:
- You send a campaign. EmailFig moves you to the plan that fits, and the campaign goes out.
- Overnight. EmailFig checks every night and moves up any paid account that has grown, so a big import doesn’t have to wait for your next send.
Until then, Settings → Plan & billing says “You’re over your plan’s contact limit, so we’ll move you to…” with the new price, and an Upgrade button if you’d rather not wait.
You’re charged the difference for the rest of your current billing period straight away.
If your bank asks you to confirm the payment, you’re taken to confirm it, then send the campaign again. If your card is declined, the campaign doesn’t send and you see the reason. For a scheduled campaign, either one puts it back in your drafts, and we email you a link to sort out the payment.
While your subscription is set to cancel, Auto-upgrade doesn’t apply, and sending pauses as if it were off. See Cancel or resume your subscription.
With Auto-upgrade off
When your list outgrows your plan, new campaigns pause. Settings → Plan & billing shows “Sending is paused: you have … contacts, over your plan’s …” with the price of the plan that fits and an Upgrade button. On a campaign’s Review step, What’s left shows Your account isn’t ready to send yet.
Campaigns already sending finish, and running automations carry on. A campaign scheduled to go out while you’re over the limit goes back to your drafts, and we email you.
On the free plan
Above 4,000 subscribed contacts, sending pauses. Settings → Plan & billing shows “Sending is paused: you have … contacts, over the free plan’s 4,000.” with an Upgrade button for the plan that fits your list. Bring your count back under 4,000, or subscribe, and you can send again.
Turn it on or off
Go to Settings → Plan & billing and switch the toggle on the Auto-upgrade card. It saves straight away. The card only appears on a paid plan.
Moving down happens whatever this setting says: when your list shrinks enough to fit a smaller plan, EmailFig moves you down a few days before your next billing date. See How EmailFig pricing works.