Invoices, tax and billing history
View or download every invoice from Settings → Plan & billing. Tax is worked out for you.
Go to Settings → Plan & billing and scroll to Billing history. Every invoice is listed there, newest first, with its number, date, amount and status. Open the row’s menu and choose View to see the invoice or PDF to download it. Both open in a new tab.
Billing history appears once you have your first invoice, so you won’t see it if you’ve never subscribed.
Invoice statuses
| Status | Meaning |
|---|---|
| paid | Paid in full |
| due | Issued and waiting for payment |
| unpaid | Payment failed and Stripe has stopped trying. See Fix a failed payment |
| void | Cancelled, nothing to pay |
| draft | Not issued yet |
Tax
Stripe, our payment provider, works out sales tax, VAT or GST for you. It’s only added where EmailFig is registered to collect it. Elsewhere, no tax is added.
When you subscribe, the checkout page asks for your billing address and lets you add a tax ID, such as a business VAT number.
If an invoice can’t be completed because the billing address is missing or wrong, Plan & billing shows “We couldn’t finalize your latest invoice. Add or update your billing address so we can compute the right tax.” Click Update billing details to fix it.
This isn’t tax advice. For anything specific to you, like an exemption certificate, email contact@emailfig.com.