Pause, resume or cancel a campaign
Stop a campaign mid-send or cancel it for good, and what to do when EmailFig pauses a send for you.
You can Pause a sending campaign and Resume it later from where it left off, or Cancel it for good. All three buttons are at the top of the campaign’s page. Pausing and cancelling work straight away, though a few emails already on their way can still arrive in the moments after.
- Pause: on a Sending campaign, click Pause. Nobody else gets the email, and the badge changes to Paused.
- Resume: on a Paused campaign, click Resume. Sending picks up with the people still waiting.
- Cancel: click Cancel, then confirm “Cancel this campaign? Any pending recipients will be skipped.” You can cancel a campaign that’s Scheduled, Preparing, In review, Sending or Paused.
Cancelling is permanent. The page then shows how far the send got: “This send was stopped part-way” with how many people it reached, or “This campaign was canceled” if nothing went out. To send it later, use Duplicate.
To get rid of a Draft, open the … menu on its row in the Campaigns list and choose Delete.
When EmailFig pauses a send
If your account stops being able to send while a campaign is going out, we pause it for you and email you (We’ve paused your sending). Any active automations are paused too. Nobody is skipped: everyone still waiting gets the email once you resume.
The campaign’s page says why:
- “We paused this send. There’s a billing issue.” Click Fix billing, sort out the payment, then come back and click Resume. See Fix a failed payment.
- “We paused this send” with a reason underneath, such as your own Amazon SES connection needing attention. Fix what it names, then click Resume.
If Resume doesn’t work
If your account still can’t send, you’ll see “Can’t resume:” and the reason, for example:
- “sending domain is no longer verified”: fix the domain’s records under Settings → Sending domains. See Add and verify a sending domain.
- “another campaign for this account is awaiting review”: wait for that review, or cancel the held campaign. See My campaign is “in review”.
- A billing message: fix it under Settings → Plan & billing.
Once it’s sorted, click Resume again.