Contact support
How to reach a real person at EmailFig, what to include, and what only support can do for you.
Email contact@emailfig.com and a real person replies. Write from any inbox you like.
What to include
Putting this in your first message saves a round of questions:
- The email address you sign in with, so we can find your account.
- What you were trying to do, and what happened instead.
- The name of the campaign, automation, list, form or domain involved.
- The exact message you saw, copied out or as a screenshot.
- Roughly when it happened, if it isn’t happening right now.
What only support can do
Contest a suspension. Tell us your account’s email address and what you were sending. See My account was suspended.
Get back in after losing your two-factor device. If you’ve lost your authenticator app and your recovery codes, email us from the address you sign in with and we’ll help you prove it’s you. See Two-factor authentication.
Claim a sending domain another account has added. We can move it to your account if it isn’t verified there yet. A verified domain has to be removed by that account first. Include the domain. See “That domain is already in use”.
Move between platform sending and BYOS. This is set when you sign up, so we handle the move for you. See Platform sending or your own Amazon SES: which to choose
Ask about a nonprofit discount, or pricing above 500,000 contacts. See How EmailFig pricing works.
Review a platform-wide block on an address. An address blocked after a permanent bounce shows a Platform-wide badge on your Suppressions page, with no Remove button. If you think one is wrong, send us the address.
Check whether something is allowed before you send it. See Is my content allowed?
What you can fix faster yourself
- Not getting your sign-in code: check your spam folder, then see I’m not getting my sign-in code.
- A campaign that won’t send: the Review step lists exactly what’s missing. See Why the Send button is disabled.
- A domain that won’t verify: usually one DNS record. See Domain verification statuses.
- A failed payment: see Fix a failed payment.
- Adding a teammate: invite them at Settings → Team. See Invite your team.
Reporting abuse
Got an email sent through EmailFig that you never signed up for? Its unsubscribe link stops further emails straight away. To report the sender too, forward the message with its headers to contact@emailfig.com. We check every report against the Acceptable Use Policy.
Privacy, GDPR and legal requests
Send data requests, requests for a signed Data Processing Addendum, and questions about subprocessors to the same address. Our Privacy Policy and GDPR page cover what you can do yourself, including exporting your data and closing your account.