Fix and resend a failed campaign
Turn a failed campaign back into a draft, fix the problem, and send it again.
A Failed campaign can be fixed and sent again. Click Revise on its page to turn it back into a draft. We also email you when a campaign fails (Your campaign “…” couldn’t be sent).
- Open the failed campaign. Its page says why it couldn’t be sent. For a template error, open Details to see the exact problem.
- Click Revise. The campaign is a draft again, and you land on Review with the reason at the top and what to fix under What’s left.
- Fix what caused it, then send or schedule it again.
What the reason means
- “A link in your email couldn’t be read”: check your links for typos or stray characters.
- “Email content has a template error and can’t be sent”: a merge tag is broken. See Merge tags: personalise with contact data.
- “Campaign resolved to zero recipients”: by the time it sent, nobody in your audience could receive it. Check the audience on Setup. See Choose your audience.
- “Every send for this campaign failed, so nobody received it”: every email was refused. Check your domain under Settings → Sending domains before you try again, and email us if it happens twice.
- “This campaign was blocked after a content review”: see My campaign is “in review”.
- “We couldn’t prepare this campaign”: something went wrong on our side. Revise and send it again. If it fails again, email contact@emailfig.com.
“A link in your email points to a domain we block, so sending is paused on your account.” This one also suspends your account, so Revise won’t get it sent. Email contact@emailfig.com if you think it’s a mistake. See My account was suspended.
Revise only works on a Failed campaign. To send a Sent or Canceled campaign again, duplicate it instead.