Why won't my form go live?
A double opt-in form needs a verified sending domain and a From email before it can go live. The same fix clears a Live, can't confirm badge.
Your form’s list uses double opt-in, so every new signup gets a confirmation email from your own address. EmailFig can’t send that email until you have a verified sending domain and a Default from email on it.
The editor warns you before you try. Under Add to list you’ll see “This account can’t send the confirmation email yet.” And above the preview:
This form can’t go live yet. Its list uses double opt-in, so every new signup needs a confirmation email, and this account can’t send one yet.
On a landing page it says “This page can’t be published yet.” Clicking Save & go live or Publish saves your changes but leaves the form a draft.
A form on a list without double opt-in can go live without a sending domain.
Fix it
- Go to Settings → Sending domains, then add and verify a domain you own. See Add and verify a sending domain.
- On the same page, under Sending defaults, set Default from email to an address on that domain.
- Go back to the form and click Save & go live or Publish again.
The Live, can’t confirm badge
A live form shows Live, can’t confirm on Grow and in its editor, with a banner above the preview, when your account can’t send confirmation emails. For example, your sending domain may have stopped verifying.
- On a double opt-in list, every new signup needs that email, so the banner says “This form is turning every new signup away.”
- On a list without double opt-in, only people who unsubscribed before need to confirm by email to come back, so the banner says “This form is turning some signups away.”
On a landing page, the banner says “page” instead of “form”. Visitors still see the usual success message, so the badge and banner are your only warning. Fix your sending domain as above and they clear. Anyone who was turned away needs to sign up again.
Two related messages
- “Form saved and back to draft”: you pointed a live form at a double opt-in list while your account can’t send confirmations, so EmailFig took it off your site. Fix it as above, then go live again.
- “Double opt-in can’t be enabled yet”, on the list’s settings: live forms add people to that list. Fix your sending domain as above, or pause those forms first.