Why sending is blocked
A past-due, unpaid or incomplete subscription blocks every send on the account at any contact count, even well under your limit.
If your subscription is past due, unpaid, or still incomplete, EmailFig blocks every send on the account (new campaigns, scheduled campaigns, and automations), no matter how far under your contact cap you are.
What you’ll see
- On a campaign’s Review step, “Your account isn’t ready to send yet” appears under What’s left, pointing at Plan & billing. See Why the Send button is disabled.
- On Plan & billing itself, the banner depends on your exact status:
- Past due or incomplete (there’s still an open invoice worth retrying): “Your last payment failed. Retry payment or update your card to keep sending.” with a Retry payment button.
- Unpaid or expired (Stripe has stopped retrying): “Your subscription ended after unpaid invoices. Restart it to keep sending.” with a Manage billing button.
Scheduled sends get reverted, not retried
If a campaign is already scheduled when its account falls into one of these statuses, EmailFig reverts it to draft, clears the scheduled time, and emails you: “Your scheduled campaign ‘<name>’ couldn’t be sent because of a billing issue” with a link to fix it (Stripe’s payment confirmation page if the block is a 3D Secure prompt, otherwise Plan & billing).
An active automation is paused (not archived) and you get an email naming it. Nothing is lost: fix the billing issue, then re-send the campaign or resume the automation, which checks billing again before it restarts.
Fix a failed payment as soon as you see the banner. A scheduled send that looked fine when you set it up can still get pulled back to draft if payment fails before it goes out, with no separate warning first.